Description

About the Role

We are seeking an experienced Human Resources Director to join our executive leadership team and help foster a workplace culture that reflects our commitment to care, inclusion, accountability, and excellence. The Human Resources Director oversees the full administration of human resource services, policies, and programs for Youth Homes, Inc. This position provides both strategic and operational HR leadership across the organization, supporting program services, administrative functions, and retail operations. The HR Director serves as a strategic partner, ensuring effective recruitment, employee relations, performance management, compliance, training, and employee engagement initiatives.

The ideal candidate is a collaborative and solutions-oriented HR professional who brings strong experience in nonprofit, community-based, youth-serving, or retail environments and is passionate about supporting employees who make a difference in the lives of young people and families in our community.

This is a full-time, exempt hybrid position requiring a minimum of three days per week in the office. The starting salary range is $94,921 to $105,837 annually, depending on qualifications, experience, and demonstrated skills.

Key Responsibilities

Human Resources Leadership

• Provide guidance on employee relations, workplace concerns, performance management, attendance, conduct, and policy interpretation.
• Ensure consistent application of HR policies and practices across all departments.
• Support organizational growth, workforce planning, promotions, transfers, and staffing changes.
• Oversee employee benefits administration, including health insurance, retirement plans, disability insurance, workers' compensation, and leaves of absence.
• Maintain employee records and HRIS systems.
• Partner with payroll to ensure accurate processing of employment changes and compensation matters.
• Participate in accreditation activities and ensure compliance with Council on Accreditation (COA) standards.
• Lead, mentor, and develop HR staff while promoting a culture of learning and continuous improvement.

Recruitment and Talent Acquisition

• Lead recruitment efforts for program, administrative, and retail positions.
• Collaborate with managers to identify staffing needs and implement effective hiring strategies.
• Coordinate interviews, background checks, reference checks, onboarding, and new-hire documentation.
• Recruit and retain employees who reflect the organization's values and commitment to serving youth and families.
• Develop initiatives to strengthen retention and reduce employee turnover.
  

Employee Relations and Workplace Culture

• Serve as a resource for employees and supervisors regarding workplace concerns and conflict resolution.
• Conduct and support investigations involving complaints, policy violations, harassment, discrimination, retaliation, and misconduct.
• Coach managers on performance expectations, corrective action, documentation, and employee development.
• Foster a respectful, inclusive, culturally responsive workplace environment.
• Support employee well-being, collaboration, accountability, and professional growth.
  

Retail Operations HR Support

• Provide specialized HR consultation to retail managers and employees.
• Support staffing, scheduling, attendance, timekeeping, performance, and retention initiatives.
• Assist managers with hiring, coaching, employee development, and corrective action.
• Support temporary/seasonal hiring and workforce planning needs.
• Analyze turnover trends and recommend strategies to improve engagement and retention.
  

HR/Employment Compliance

• Maintain current knowledge of federal, state, and local employment laws and regulations.
• Ensure compliance with wage and hour laws, meal and rest period requirements, leave laws, paid sick leave, and timekeeping practices.
• Maintain required employment notices, personnel documentation, training records, and compliance files.
• Assist with audits, policy reviews, and corrective action planning.
  

Performance Management and Employee Development

• Administer the organization's performance evaluation process.
• Support supervisors in setting expectations, providing feedback, and documenting performance.
• Promote career development, succession planning, and internal advancement opportunities.
• Assess organizational training needs and coordinate development programs.
• Encourage a culture of continuous learning and professional excellence.
  

Employee Engagement and Retention

• Develop and implement employee engagement, recognition, appreciation, and retention initiatives.
• Analyze employee feedback and turnover trends to identify opportunities for improvement.
• Support programs that strengthen morale and employee satisfaction.

Requirements

Key Qualifications

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Five (5) or more years of progressive Human Resources experience, including at least three years in a management or leadership role.
• Demonstrated experience in employee relations, talent acquisition, HR compliance, and performance management.
• Strong knowledge of federal and state employment laws, regulations, and HR compliance requirements.
• Experience developing and implementing HR policies, procedures, and employee handbooks.
• Excellent communication, coaching, conflict-resolution, and problem-solving skills.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience with HRIS systems and Microsoft Office applications.
• Strong leadership, analytical, and supervisory skills.

Preferred Qualifications

• Master's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Experience working within nonprofit, community-based, behavioral health, mental health, or youth-serving organizations.
• Retail Human Resources experience, including thrift stores or similar retail environments.
• Knowledge of nonprofit accreditation standards and regulatory compliance requirements.

Why Join Youth Homes?

At Youth Homes, you'll become part of a dedicated team committed to creating positive outcomes for youth and families. We offer a collaborative work environment, opportunities for professional growth, and a generous benefits package designed to support employees both personally and professionally, including:

• Medical Insurance (Youth Homes pays up to 95% of employee premiums and contributes toward dependent coverage)
• Affordable Dental and Vision Plans
• Flexible Spending Accounts (Medical and Dependent Care)
• 403(b) Retirement Plan
• Employer-Paid Life Insurance and AD&D Coverage
• Accident and Critical Illness Insurance
• Identity Theft Protection
• Free Employee Assistance Program (EAP)
• Discounted Pet Insurance
• Generous Paid Time Off, including Holidays, and Birthday Leave
• Flexible Work Schedules
• Company-Provided Cell Phone and Computer
• Professional Development and Training Opportunities