Description

Why This Role Is Unique

This is an opportunity to play a key role in the daily operations and employee experience of a growing organization. Based at our headquarters in Cypress, TX, this position is highly collaborative and designed for someone who enjoys being part of a fast-paced, team-oriented office environment.

We are looking for someone who takes pride in creating a polished, welcoming, and organized experience for providers, clients, visitors, and internal team members. This role offers the opportunity to take ownership, grow alongside the organization, and make a meaningful impact on the day-to-day success of the business.

This role is responsible for independently managing front office operations, onboarding coordination, HR administration, provider and employee support, office organization, and operational fulfillment with minimal oversight.

As the face of the organization, this individual plays a critical role in creating a professional, responsive, and high-touch experience for providers, clients, visitors, and internal team members. 

This role requires strong ownership, initiative, follow-through, and the ability to manage multiple operational and HR priorities in a fast-paced and growing environment. The People Operations Coordinator is expected to operate proactively, maintain strong attention to detail, and take full ownership of day-to-day administrative, HR, and operational responsibilities while supporting the overall efficiency, organization, and professionalism of the business.

How We Work:

We operate using structured systems and clear accountability. Each role has defined outcomes, and success is measured by execution, follow-through, and continuous improvement.

At the same time, we are committed to delivering a high-touch, white-glove experience for our providers, clients, and internal team. We move with urgency, communicate proactively, and take ownership to ensure every interaction is professional, responsive, and solution-oriented.

This is a fast-paced, team-oriented environment where systems matter—but how we show up for people matters just as much.

Core Responsibilities:

 1. Front Office & Client Experience

Serve as the first point of contact for providers, clients, visitors, and internal team members
Answer and direct incoming calls professionally and promptly
Deliver a responsive, professional, and high-touch customer service experience
Maintain a polished, organized, and welcoming office environment
Coordinate office organization, appearance, and hospitality needs
 

2. Employee & Provider Onboarding Coordination

Independently manage onboarding workflow execution for new hires and providers
Send, track, and follow up on onboarding paperwork and required documentation
Coordinate background checks, credential collection, and onboarding requirements
Ensure onboarding files remain accurate, complete, and audit-ready
 

3. HR Administration & Employee Experience Support

Maintain employee and provider personnel records with accuracy and confidentiality
Support benefits administration and enrollment coordination
Track policy acknowledgments and required HR documentation
Support coordination and scheduling of employee trainings and operational learning initiatives yearly without support or direction
Help reinforce company policies, processes, and operational expectations through organized training support
 

4. Cross-Department Operational Coordination & Communication

Partner closely with Talent Acquisition Specialists (TAS) and Account Managers (AMs) to support smooth onboarding, communication, and operational execution
Help ensure providers, clients, and internal teams receive timely and accurate communication throughout the onboarding and placement process
Support coordination between departments to reduce delays, communication gaps, and operational issues
Assist with operational follow-through and ensure key administrative tasks are completed accurately and on time
Escalate communication or workflow concerns proactively when needed
Support a collaborative, solutions-oriented, and high-accountability operational environment

5. Operational Support & Fulfillment

Coordinate and fulfill provider protocol and test kit requests accurately and efficiently
Maintain organization, tracking, and inventory of testing materials and operational supplies
Monitor inventory levels and communicate restocking needs proactively
Support shipping, receiving, and internal distribution of operational materials
Support day-to-day operational workflows and administrative processes
 

What Success Looks Like: 

The front office operates in a polished, organized, professional, and welcoming manner at all times
Providers, clients, visitors, and team members receive responsive, high-touch, and solution-oriented support
Employee and provider files, onboarding documentation, and HR records remain accurate, organized, and audit-ready
Communication between Account Managers, Talent Acquisition Specialists, Operations, and providers is timely, proactive, and well-coordinated
Operational, onboarding, and administrative tasks are completed consistently, accurately, and without missed follow-through
HR training materials, onboarding resources, and operational documentation remain organized, updated, compliant, and accessible
The office environment consistently reflects professionalism, organization, hospitality, and attention to detail
Leadership has confidence that daily operational, administrative, onboarding, compliance, and HR support functions are being managed effectively with minimal oversight
The role operates with strong ownership, accountability, professionalism, and initiative in a fast-paced and growing environment
 

Key Traits for Success:

Adaptable and comfortable working in a growing and evolving organization
Strong time management skills with the ability to anticipate needs and stay ahead of deadlines
Takes pride in creating an organized, polished, and welcoming office and client experience
Strong customer service mindset with a warm, professional, and responsive approach to communication
High level of professionalism, hospitality, and attention to detail
 

Compensation & Benefits:

W2 position/Salary range: $58,000-$68,000 based on experience
Comprehensive healthcare benefits (medical, dental, life insurance)
401k plus matching after 1st year
 

This is an in office position with no remote work.
Our standard office hours are Monday-Friday between 8:00 a.m. to 4:30 p.m.

We are located in Towne Lake/ Cypress, Texas
 

Requirements

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, Human Resources, Communications, Operations, or a related field preferred; equivalent work experience will be considered
• 3–5+ years of experience in office administration, operations coordination, HR administration or similar role
  Experience in staffing, healthcare, education, or a provider-based business model preferred
• Experience supporting onboarding, HR administration, employee documentation, or operational coordination preferred
• Comfortable working within systems and platforms such as Google Workspace, ClickUp, Bullhorn, HRIS systems, or similar operational tools
• Experience supporting office management, inventory coordination, scheduling, or operational fulfillment processes preferred
• Experience assisting with training coordination, onboarding materials, or operational documentation is a plus