Description

The Manager of Employee Experience & Engagement leads HR initiatives focused on employee relations, engagement, and internal communications. This role ensures a consistent and positive employee experience across the organization while supporting leaders in managing performance, addressing employee concerns, and fostering a strong workplace culture. 

This role acts as a key operational partner to the Director of People & Culture and serves as the primary driver of employee-facing HR programs.

Requirements

Employee Relations:

        Serve as the primary point of contact for employee relations across corporate and provider teams

        Conduct investigations, resolve workplace concerns, and ensure consistent application of policies

        Coach managers on employee relations, performance management, and conflict resolution

        Support performance review processes, including training leaders and ensuring consistency

        Provide guidance on performance improvement plans and corrective actions

Employee Engagement & Communications:

        Execute engagement strategies, including surveys, feedback loops, and action planning

        Manage employee recognition programs and employee experience initiatives 

        Develop and distribute corporate communications (announcements, newsletters, etc.)

        Ensure messaging is clear, timely, and aligned with organizational priorities

        Support change management communications for HR and other organizational initiatives

Policies & Procedures

        Manage all HR policies, ensuring all are up-to-date and presenting changes and recommendations to the Policy Committee

        Manage HR processes and procedures, including leave/FMLA administration, ensuring compliance with employment laws and regulations

Training & Development

        Coordinate and support leadership development and employee training initiatives, including manager/Chief training and high-potential programs

        Collaborate with Legal on compliance-related training

        Assist with rollout and facilitation of training programs across corporate and clinical teams

MINIMUM QUALIFICATIONS 
Education and experience equivalent to: 

        Bachelor’s degree in HR, Business Administration, or related field

        5-8+ years of HR experience, with strong focus on employee relations, compliance, and engagement

PREFERRED QUALIFICATIONS  

        Master’s Degree in Human Resources, Business Administration, or related field

        Background in healthcare, provider organizations, and/or multi-site experience preferred

        Strong understanding of employment laws and HR best practices

        SHRM Senior Certified Professional (SHRM-SCP) or Human Resources Certification Institute (HCRI) Senior Professional in Human Resources (SPHR) 

KNOWLEDGE, SKILLS, AND ABILITIES 

        Strategic thinking and business acumen

        Strong communication, interpersonal, and conflict resolution skills

        Relationship management skills; ability to foster a cooperative work environment 

        Ability to analyze and assess professional development, performance, and training needs 

        Ability to analyze opportunities and develop creative solutions to complex human resource and compliance issues 

        Detail oriented with strong execution skills 

        Ability to maintain confidentiality

        Knowledge of federal, state, and local employment laws and regulations 

        Proficiency with Microsoft Office Suite or related software