Description

Jacksonville Zoo & Botanical Gardens People (HR) Operations Manager  
Jacksonville, FL Full-time On-site + Hybrid 1 day a week
 
Most HR managers support a company. As our People Operations Manager, you'd be supporting jaguars, giraffes, gorillas, and the incredible humans who care for them. Jacksonville Zoo & and Botanical Gardens(JZBG) is one of the Southeast's premier wildlife destinations, and we are looking for an HR professional that is as passionate about people as our team is about the planet.
 
The role
 
The People Operations Manager leads the design and documentation of HR programs like compensation, benefits and recruitment. Develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, rewards, benefits, and timekeeping. Oversees employee data management processes to ensure that data is secure and maintained consistently with company policies and privacy regulations. Ensures that reporting and filings are accurate, timely, and compliant with regulatory requirements. Evaluates, and manages HR process outsourcing vendors and contracts. Ensures that project goals are met and adhering to approved budgets. Manages HR Generalist in the day-to-day performance of their jobs.
 
What you'll own
Talent acquisition — Full-cycle recruiting from front-line to director, plus onboarding and offboarding.
HR systems & analytics — Dashboards, AI-powered tools, workforce metrics, and HRIS oversight.
Comp & benefits — Benchmarking, equity reviews, compliance tracking, and regulatory reporting.
Manager development — Training on HR topics and HR compliance support for people leaders.
 
Why JZBG?
Your office overlooks animal habitats. Your mission is connecting communities with wildlife and wild places. Your team is one of the most passionate in Jacksonville — and they're waiting for a leader who matches their energy. We're drug free and an equal opportunity employer.

Requirements

What you bring
Bachelor's degree in HR or related field, plus 5+ years of progressive HR experience
At least 2 years managing people — you know how to lead, not just do
You like to develop and improve processes and systems
PHR, SPHR, SHRM-CP, or SHRM-SCP certification
Strong command of federal and state employment law and compliance requirements
A genuine passion for wildlife, conservation, or mission-driven organizations
Bonus points: Experience in a zoo, aquarium, museum, or hospitality/attractions environment Familiarity with AI-powered HR platformsAdditional Requirements:

Ability to maintain a reliable computer setup for remote work.

Irregular work hours, including evenings, weekends, and holidays are sometimes required.

PHYSICAL REQUIREMENTS
Ability to sit and work at a desk and computer for extended periods
Ability to speak clearly and deliver training and presentations
Ability to understand spoken communication
Ability to read and produce written materials in both print and digital formats
WORK CONDITIONS
Exposure to hazards such wildlife, waste, equipment, loud noises, chemicals, and heights.
May require being on call for emergencies.
Must be available to fulfill disaster-response duties as required.